Wednesday, June 17, 2009
Les Schwab beyond expectations
After discovering a nail in one of our front tires, we drove as quickly as we could over to Les Schwab Tires on 6th Avenue, in Tacoma, arriving there just after 6 o'clock and seeing one of the employees locking the main entrance as we drove up. Oh, dear! Dreadful timing. But, one of the other employees still working in the garage (a man named "Heath") apparently saw the anxiety and despair on my face as I pulled in. He walked up and asked if he could help. After a quick explanation of our conundrum and without a moment's hesitation, he invited us to enter the showroom waiting area and assured us he would take care of the situation. He did that in a matter of minutes and with no grumbling, groaning, whining, or complaining about having to stay after closing time. As we waited, we enjoyed a complimentary bag of popcorn, too. The popcorn is standard fare at Les Schwab, but it was truly above and beyond expectations that "Heath" and the others stayed on after their regular business hours to help us get safely on our way again.